Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Pamela Elizabeth Mckinnon

SAFe® - SCRUM Master, Product Owner, Product Manager

Home Experiences Education Skills
Download my PDF resume
Pamela Elizabeth Mckinnon
Contact me
Professional Status
Employed
Open to opportunities
About Me
An Innovative, customer focused and results oriented leader with more than 17 years of project management experience.

LEADERSHIP SKILLS
  • Manage stakeholder engagement/
    communications for projects
  • Ability to build trusted advisor relationship with senior management
  • Independent thinker with excellent decision making skills
  • Develop and manage a detailed project schedule and work plan
  • Monitor progress and make adjustments as needed
  • Predict resources needed to reach objectives and manage resources
  • Experience developing Business Analytics on the web
  • Expert experience with Office Suite (Word, Outlook, advanced Excel, advanced PowerPoint)

METHODOLOGIES
CSM® - Certified Scrum Master
SAFe® POPM - Certified Product Owner/Product Manager
Waterfall SDLC
Experiences
  • 10-2017 to Present: Global Program Manager

    GROUP MANAGER: 2019 to Present:
    • Project Manager - Gateway Portal Applications
    • Develop project dashboards to convey project progress and impact
    • Provide support services and product delivery across multiple projects/products utilizing industry best practices, within a scaled agile framework
    • Manage multiple product releases and overseeing development stages
    • Manage global team in U.S. and Ireland
    • Act as the liaison between the software development team, business owners and internal and external stakeholders
    • Manage program budget process and coordinate with executive leadership, project managers and vendors to ensure project resources are applied efficiently and effectively
    • Manage problem escalations
    • Align project schedules
    • Manage and allocate staff resources
    • Responsible for determining feature requirements, researching customer experiences, and outlining a detailed product strategy
    • Measure project performance using appropriate application tools and techniques.
    • Mentor and motivate teams to improve system processes

PROJECT MANAGER (SCRUM MASTER)

Almac Group
October 2015 to September 2017
  • Project Manager of Mobile Applications
  • Monitored progress and performance
  • Managed teams to remove impediments
  • Owned product vision from conception to implementation
  • Established and drove product iterations and story features
  • Managed multiple agile product road maps and releases
  • Responsible for determining feature requirements, UX Design, and the overall customer experience
  • Ensured development teams followed scrum framework values and agile best practices
  • Managed program and project teams
  • Coordinated and delegated cross-project initiatives
  • Identified key requirements needed from cross-functional teams
  • Developed and managed project budgets of more than 8 million dollars
  • Successfully delivered against established business goals and objectives
  • The de facto project and program manager responsible for establishing and delivering on project/program objectives, scope and budgets of more than 10M dollars for the replacement ERP system, MS Dynamics AX
  • Set goals and objectives to develop team members and provided coaching and feedback to assist staff with reaching their full potential
  • Coordinated with corporate communications partners to develop key project/product messages
  • Gather data for emerging new ideas and system features
  • Conducted market research to expand products development. Assisted with overseeing the design, deployment and growth of features using the Agile Scaled Framework.
  • Analyzed and evaluated the current business processes to identify outcomes and areas of improvement.
  • Collaborated with decision makers, system owners and end users to define business, financial, and operational requirements
  • Supported all industry aspects (i.e. usage questions, issues, business processes, reporting, and data quality) of the MS Dynamics AX and associated application components
  • Developed detailed project plans to monitor progress against budgets
Detailed Description
  • Developed requirements to support AP, AR and Closing Management processes.
  • Managed moving the IT System infrastructure to London, England by developing the project plan, setting up data conversion efforts, determining team roles and responsibilities, developing test cases, and executing mock cutovers.
  • Supported month-end closing process.
  • Participated in developing ERP implementation roadmap.
  • Developed strategies for improving or further leveraging legacy systems until the entire ERP solution was implemented.
  • Provided detailed requirements for Law Firm practice management and mobile application solutions
  • Defined Agile product roadmap, epics, features and sprints
  • Performed decomposition of themes and epics for multiple sprints and releases
  • Developed user stories and detailed acceptance criteria per Agile SCRUM methodology
  • Managed weekly backlog grooming team sessions
  • Contributed to User experience (UX) designs
  • Participated in identifying market problem and developing solutions
Detailed Description
  • Initiated, developed and implemented the Business Systems "Change Control" process.
  • Developed "Mobility" System Features using BluePrint (BP) to define requirements and develop use cases.
  • Developed test cases based on requirements defined in BP and pushed to Quality Center (QC) for use during test efforts.
  • Instrumental in organization moving to Agile by backward engineering Product Owner concepts into user stories and acceptance criteria that enabled successful completion of multiple sprints.
  • Accountable for coordinating internal resources and third party vendors for the execution of network topology projects
  • Estimated the budget, resources, and time required to complete projects
  • Managed software engineers responsible for developing three major VZB systems:
    1. Global Notifications Services (GNS)
    2. Outage and Situational Information System (OASIS)
    3. Fiber Locate Protection System (FLPS)
  • Developed, documented and refined network operation center (NOC) policies, processes, procedures, and associated systems requirements
  • Maintained call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues.
  • Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements
  • Directed day-to-day NOC operations
Detailed Description
  • Responsible for employee selection, career development, yearly reviews and determining compensation.
  • Provided input and development of test & implementation plans; monitored and evaluated business solutions for accuracy and managed the development of implementation plans to ensure successful project delivery.
  • Obtained operational business needs and developed high-level concept definition by eliciting, collecting, defining, and analyzing requirements.
  • Successfully implemented the above three application, managed production support on-call issues, and determined next release features.
  • Traveled throughout the US, Europe and Asia, to support the international training and implementation of this and other IT Systems.
twitter facebook linkedin